Dispatch and Delivery

Is there free delivery?

We provide free delivery to customers for orders over RM100 at www.foodspaceasia.com.

What are the delivery options?
We offer standard delivery (3-5 working days) and express delivery (1-2 working days).

Where do you ship to?
Food Space Asia currently only delivers to Peninsula Malaysia.

Returns

What is your refund policy?
Please see our refund policy here.

I received the wrong items what do I do?
If for any reason you have received the incorrect product(s) in your order, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing and exchanging the incorrect item(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

Where’s my refund?
Once we have approved a refund, it will go back onto the same payment method you used to complete the purchase.

Please note, it can take between 3-14 business days for the refund to be cleared by your bank. This timeline is entirely out of our control and is managed by your financial institution.

Payment Options

Can I pay using my Debit/Credit Card?
Yes, we accept a range of credit/debit cards including Visa, Mastercard and American Express.

You can also pay with your debit/credit card via PayPal.

Can I pay via PayPal?
Yes, PayPal is an available payment option. Please select PayPal once you reach checkout.

Promotions

How do I receive 15% off my first order?
Please signup to our Newsletter through the form in the footer of the page.

If you don't receive your 15% off code within 5 minutes, please check your spam folder, or check that you've entered in the correct email address to ensure no spelling errors.

What if I still don't receive my promo code on my inbox or spam folder?
If you still did not receive your promo code, please send us an email at hello@foodspaceasia.com. We will get back to you as soon as possible. 

I tried using a promo code but it didn’t work?
Please double-check that you've entered in the code correctly and that it hasn't expired.

For codes entered correctly, yet don't work, please note that most codes are only valid for a person's first order.

For promo codes that work for all orders (e.g. codes that are for sales periods), please ensure you double-check that you've entered in the code correctly.

Can I use a promo code more than once?
Most codes are only valid for one use. In rare circumstances such as during a sales period, codes can be used more than once. Please note that this is an exception, and for the most part you can only use a code once.

Where do I apply my promo code?
Promo codes are entered during checkout. 

Do you have any questions not answered here?

Please contact us via our support page here, and quote your name, email and the order # if you have an existing subscription. We'd love to assist you!